Services provided

Technical maintenance

Technical maintenance services have the main goal to assure the proper functioning of the building's system through the preventive, predictive, and corrective maintenance. These activities are set to increase the life span and performance of the building systems and to minimize the incidence and frequency of malfunctions;
- Preventive maintenance: a schedule of planned maintenance actions aimed at the prevention of breakdowns and failures, designed to preserve and enhance equipment reliability by replacing worn components before they actually fail. Preventive maintenance activities relates to equipment checks, partial or complete overhauls at specified periods, oil changes, lubrication etc. Long term benefits of preventive maintenance include:
-Improved system reliability -Decreased cost of replacement -Decreased system downtime 
-Better spares inventory management -Increased tenants' comfort;               
- Predictive maintenance helps determine the condition of in-service  equipment in order to predict when maintenance should be performed. This approach offers cost savings over routine or time-based preventive maintenance, because tasks are performed only when warranted. Most Predictive maintenance inspections are performed while equipment is in service, thereby minimizing disruption of normal system operations.       
- Corrective maintenance is any maintenance activity which is required to correct a failure that has occurred or is in the process of occurring. This activity may consist of repair, restoration or replacement of components of the affected equipment.

Technical mobile teams

BSS operates a number of Technical Mobile Teams which perform tasks mainly relating to technical maintenance, consisting in:
- intervention in emergency situations, in order to remedy technical incidents, failures etc. in shortest time possible, 24 hours/7days;
- support to on-site technical teams for specific situations occuring to equipment, installations etc.

Help Desk / Technical dispatching service

Our multilingual helpdesk is more than a traditional call centre. It is staffed by employees who have both communication skills and a broad understanding of Facility Management. Each event is recorded and documented in detail. All the necessary steps are initiated quickly and reliably and pursued until your problem has been solved. The help desk ensures the following:  Permanent presence in the building, prepared to remedy of any emerging defects within a reasonable time frame;  Round-the-clock monitoring of the security systems and technical systems;  Coordinating the action within the building for a faster intervention;  Receiving all tenants' requests regarding supplementary work orders, complaints, routine/additional services, or information. All information will be concentrated in one point - at the help desk - with unique telephone number and contact person.

Reception Services

A friendly, competent reception always makes a positive impression both on your clients and guests and on your employees, shaping the expression of corporate culture. BSS reception services include: - Assuring the traffic in the building in good conditions; - Serving as information point; - Disseminating of public announcements in case of events; - Identifying and recording visitors; - Providing delivery of the mailing in the building.

Security Services

BSS has outsourced, specialised security personnel and mobile intervention teams which, in case of undesirable events, will perform firmly and in shortest possible timespan the adequate security services.

The personnel (security agents), act strictly according to Romanian laws in force, on a contract of intervention in case of events. Their equipment include all necessary items allowed by the law to disrupt and contain unlawful actions against properties and persons.

The security agents are assisted in their activity by a permanent external security dispatching service and by intervention teams that can rapidly solve the events occurred.

Green Building

BSS supports the concept of Green Building on the Romanian Facility Management market, involving itself in the trend of actively sustaining the environmentally-conscious business.


About Green Building
Green Building is both the concept and the practice of generating structures and using processes that are environmentally responsible and resource-efficient during the building's life-cycle, from siting to design, construction, operation, maintenance, renovation and deconstruction, expanding the classical building design relating to economy, utility, durability, and comfort.


Main Green Building benefits consist in:
- offering a healthier space to its inhabitants;
- building being more comfortable to live in;
- employees being more productive;
- materials are more durable and require less maintenance;
- reducing waste, pollution and environmental degradation.
- generating less expenses and increasing savings;
- being environmentally friendly.
Promoters of Green Building generally seek to achieve not only ecological but also aesthetic harmony between a structure and its surrounding natural and built environment.

BSS implemented certain procedures and equipment within its Property & Facility Management policy, in accordance with the Green Building lines: waste compacting systems, implementation of Building Management System, centralised/local automated timer relays and procedures related to the building occupancy degree, type of installations etc.

Cleaning Services

Comprehensive cleaning solutions for office and residential buildings, performed as well by the Mobile Cleaning Teams:
-interior and exterior cleaning, using modern equipment and professional ecological cleaning agents;
-facade/wall cleaning with professional utility climbers;
-landscaping and gardening;
-mechanized snow removal;
-pest and rodent control;
-garbage disposal and waste control, following strict environment protection requirements.